Introduction
Plumbing Thornton & Drain Clean Expert ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us by phone, email, or through our website
- Request plumbing services or estimates
- Schedule appointments
- Provide feedback or reviews
This information may include:
- Name and contact information (phone number, email address, mailing address)
- Property address where services are needed
- Description of plumbing issues or service requests
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our plumbing services
- Schedule appointments and communicate about service requests
- Process payments and maintain billing records
- Send service reminders and follow-up communications
- Respond to customer inquiries and provide customer support
- Improve our website and user experience
- Comply with legal obligations and protect our business interests
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers or others
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and legal purposes.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal information (subject to legal and business requirements)
- Opt out of marketing communications
- Request information about how we use and share your data
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Phone: (720) 970-8599
- Email: mike@plumbingthorntonco.com
- Address: 1281 Ruth Dr, Thornton, CO 80229